The New World Kirkpatrick Model
Level 1: Reaction
The degree to which participants find the training favorable, engaging and relevant to their jobs
Customer Satisfaction
The original definition measured only participant satisfaction with the training.
New World Additions:
Engagement
The degree to which participants are actively involved in and contributing to the learning experience
Relevance
The degree to which training participants will have the opportunity to use or apply what they learned in training on the job
Level 2: Learning
The degree to which participants acquire the intended knowledge, skills, attitude, confidence and commitment based on their participation in the training
Knowledge “I know it.”
Skill “I can do it right now.”
Attitude “I believe this will be worthwhile to do on the job.”
New World Additions:
Confidence “I think I can do it on the job.”
Commitment “I intend to do it on the job.”
Level 3: Behavior
The degree to which participants apply what they learned during training when they are back on the job
New World Addition:
Required Drivers
Processes and systems that reinforce, encourage and reward performance
of critical behaviors on the job
Level 4: Results
Level 4: Results
The degree to which targeted outcomes occur as a result of the training and the support and accountability package
New World Addition:
Leading Indicators
Short-term observations and measurements suggesting that critical
behaviors are on track to create a positive impact on desired results